Return Policy

We want you to be completely satisfied with your purchase from LAZÉ. If you have any issues with your order, here's our return policy:

Returns

You may return items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at kdu2410@lazebags.com to request a return authorization.
2. Package the items securely in the original packaging.
3. Include a copy of the packing slip or order confirmation inside the package.
4. Ship the package to the address provided by our customer support team.

Refunds

Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to the original method of payment.

Exchanges

If you would like to exchange an item, please follow the return process, and then place a new order for the desired item.

Contact Us

If you have any questions or concerns about your return or our return policy, please contact us at kdu2410@lazebags.com.

Thank you for choosing LAZÉ! We appreciate your business.